File A Credit Card Dispute If UNE Does Not Respond
I received a "You Are On Native Land" cap. It had a defect where the adjustment buckle was riveted to the cap, so increasing the size was basically impossible. Since I had previously ordered a another cap, I was able to make 2 images that clearly showed the problem with the second cap. Initially I tried to use the Shopify chat option but it simply didn't work the 3 attempts I made over 3 days. They either weren't available or they did not reply to messages. Then I sent UNE an email with the 2 images attached. I received a email response from UNE encouraging me to use the built-in chat and asking me to "be patient" as they would respond "shortly." But like other 1-star review writers I never got a response. After waiting 3 weeks, I filed a dispute with my credit card bank. They requested images if available. Apparently Chase had previous experience with UNE because within 10 days my account was credited the full amount of the cap and shipping. Providing responsive customer service is an important part of running a company. It is very unfortunate that myself and other people who learned about Urban Native Era thru "Reservation Dogs" have had such a poor experience with UNE.