Patience, Trustworthy and Knowledgeable Travel Agent
Hansong is such a great guy with knowledge and patience, especially one that you can trust, exactly what you need from a travel agent who actually looks after the client rather than just focusing on income. I came across Dolphin Union by chance via social media (when I was doing my research for our 2nd trip to China). I was provided with valuable advice and travel guidance at no charge even before I decided to engage them to book tickets and transport for us. Unlike other agents, Hansong was always upfront about actual ticket price and his commission on top of it. I really appreciated this transparency. He was able to book Lijiang Jade Dragon Mountain glacier car tickets for us (which is extremely hard to get) as well as Tiger leaping Gorge tickets. Transport service was also top notch with a new and comfortable EV and very kind driver who did everything possible to make our trip a safe and efficient one. Hansong and the team were very patient even when I suggested some itineraries that are difficult to achieve. Dolphin Union guide books are amazing, with a lot of information about how to navigate the communication issue in China (which apps to install, and how, etc.), very detailed explanations provided). I wish I knew about them earlier during my first visit to China. Highly recommended.