Responsive Customer Service
The delivery took a while, and my first order came totally broken (and I think it was the wrong, older model), so I emailed the customer service. I was a little worried since there hasn't been any talk or news about the company since 1-2 years ago, but a couple days later, they emailed back to me and was quite swift with putting a replacement order. My cat likes the water fountain and the battery lasts a long time. I had to throw the first model since it's all broken into sharp pieces. But good experience overall.