NEVER again
NEVER again. I ordered a leather sectional on November 21st. Their email confirmation and website suggested that delivery would take around a couple of weeks, but I didn't see a specific timeline or any tracking info. I emailed them and asked when it would arrive. They told me to expect early January! I swallowed my surprise and set in to wait. Early January came and went, and no sectional or any other communication from 25Home arrived. I emailed, no response. I called multiple times, no answer. Finally, by using the live chat on their website, I reached someone, who told me it would be at least another month before my sectional would reach me! I told them enough was enough, that I was not willing to wait another month on top of the 2 months I had already waited, especially given the lack of any communication on their part. I told them to cancel the order and refund my money. First they tried to offer me, in order, a horrible looking ottoman, then 10% off, and then 15% off my order if I would keep the order. I told them no, give me a full refund. They then told me it would take them a couple of weeks to process the refund! They continued to offer assurances that they were "escalating" with their team and would provide the refund as fast as possible. Over a week went by, and no refund. Finally I filed a charge dispute with my bank, and they have begun the chargeback process with VISA. All said and done, 25Home will have wasted THREE MONTHS of my time just to get my nearly $4k back! I reported them to Shopify as well and received an email notice that they are now investigating them.