Misleading
Misleading, rude, unprofessional, and dodgy. This company stays on the very edge of what is legal when dealing with customers and their items. They handled our household goods unprofessionally and damaged our furniture, damaged our home, and were unprofessional when it came to timelines and payment. They may not have many poor reviews on some websites, but that might be because the fine print in their settlement contract bully's customers into agreeing not to talk about the terms if they choose to accept their payout of insurance for damaged goods. The movers were confrontational and unprofessional. When we asked for help from IVL, they were dismissive and unhelpful. When it came time for the insurance to pay out on some very large permanently damaged items due to negligence on the movers part. If you file a claim and accept a piddly payout amount for your damaged goods, you supposedly are not allowed to leave a poor review. Terrible moving company who raised their prices sky high after packing, and were unresponsive and rude when we called them about the issues.