Disappointed by Rokr. Need a refund
I ordered a product from ROKR (rokronline.com) for $85. (order number ROKR99736 Electric Gramophone) The website clearly states a 5–10 day delivery timeframe. It has now been over 11 days since payment, and I have not received any tracking number, shipping confirmation, or dispatch date. I contacted customer support multiple times. The only response I received was a generic message mentioning “system issues” and “stock discrepancies,” without any proof that the order was shipped. At this point, the lack of transparency and failure to meet the stated delivery terms is very disappointing. Taking payment immediately but not providing shipment details or clear timelines is unacceptable. I am still waiting for either a valid tracking number or a full refund.