EXCELLENT Product & EXCEPTIONAL Customer Support
In a time when customer service and support is often lacking and beyond frustrating, the PawOrigins team excels in interfacing with customers. Too many times a bot or an automated response is the standard reply, often directing the customer to a portal via a link. Sometimes that is a minimally sufficient response, but way too often the customer feels like they're pulled into a vortex spinning in circles. This is not the case with PawOrigins. The team member who cheerfully and ably assisted me (Pier) offered both a link for me or to handle the change directly for me which I chose. It was immediate and seamless for me. The team member had excellent writing and COMMUNICATION skills which are seriously lacking in both the online and customer-centric realms these days. They represent the PawOrigins brand in such a positive light. And the products?? Top quality! My dogs LOVE their daily cookie 🍪 treats and the full-spectrum oil. I also use the hearty beef organ bone broth to top their food. It smells good, and they practically dance while waiting for breakfast. So ☆☆☆☆☆ to PawOrigins for excellent quality products and a really nice customer-focused support team.