Don't deliver what they advertise
Ordered a guitar that was listed as excellent condition, and what I got was a guitar so dried out that it was unplayable. Every fret was sticking out way past the neck and very sharp. Returned it and ordered a second guitar and it showed up with a case different from the advertisement, and which was way too big for the Grand Concert guitar I ordered. I was told I'm out of luck and they wouldn't live up to the advertisement. Needless to say, I won't be back.