My Rotimatic stopped working within a…
My Rotimatic stopped working within a few weeks of me getting it after raising it with customer service going back-and-forth quite a bit and posting a negative review on trust pilot. There was some movement in in the customer service response and they finally asked me to send it back to them because of my work travels. I couldn’t send it back to them for a few weeks. It’s been about I believe 3 to 4 weeks since I have sent it back to them and I was supposed to receive a replacement piece in two weeks. I have sent them multiple emails asking for status on the replacement piece I have texted them on WhatsApp send them emails. I have had no response so basically right now I don’t have a machine. I am $2000 down the drain and I have no response from them when I had the machine. I actually enjoyed the Roti out of it while it was working and do believe it’s a good machine - I just got a bad piece - I really wish their customer service responded better. June /8 - Recieved another machine - looks like they refurbished existing one - not sure - does not connect to the internet - does not open app … the QR code has error , there was continuous errors on wt for the flour - which is strange , the Roti ball doesn’t fall in the right place out of the 12 rotis - 1 was totally uncooked and 1 ball got stuck at the back … Dreading another row with the customer service.