I purchased a pull-up assist device…
I purchased a pull-up assist device from this company that was not as advertised and not usable for its intended purpose. I requested a standard return and full refund immediately after receiving the product. Instead of providing clear return instructions, the company repeatedly offered escalating partial refunds (15%, 30%, then 40%) and discouraged me from returning the item. They later admitted that the return address on the package was incorrect and stated that the “correct” return shipping cost would be very high and “not cost-effective,” effectively preventing a full refund. At no point was a reasonable return solution provided, despite multiple written requests. This appears to be a deliberate attempt to avoid honoring refunds by making returns impractical. I have now initiated a chargeback with my credit card issuer. I would strongly caution others before purchasing from this business.