Extremely disappointed with RedBus and…
Extremely disappointed with RedBus and its rigid, irresponsible customer support system. I contacted them immediately after realizing the date mistake, yet instead of resolving the issue, they kept redirecting me to the operator and later outright denied any refund or rescheduling. As a booking platform that charges service fees, RedBus conveniently distances itself when actual support is needed, leaving customers stuck between the operator and the aggregator. Receiving “How was your journey?” messages despite not traveling only adds to the frustration and shows serious flaws in their system. This experience reflects a complete failure in consumer care and responsibility.