Bad shipping practice even worse customer service
Bought from them in the past. Placed another order with them for multiple candles 2 and half weeks prior to valentines days thinking that their website says shipping typically takes 4-8 days. So I figured it would take 48-72 hours to ship out. Received shipping notification 5 days later. Thought great it will still be enough time to get here within time I needed it. 10 days later of checking tracking for it to be in pre-shipment and not received by USPS. With it not being shipped out in time to reach me when needed I decided I would just cancel the order. Only way to contact them is through a link on the website. Sent it that way to get a generic response that it can't be canceled as it had already "shipped". Yet still showing pre-shipment and USPS had not received the package. After 4 emails back and forth trying to get them to cancel the order prior to it actually shipping they again tell me it had already shipped but I can refuse the package upon delivery and then get a refund minus shipping both ways once they receive back. Then magically 3 days after I first requested the refund USPS receives the package it's on the way and won't get here within time frame needed. Terrible shipping practices and even worse customer service. I won't buy anything from them again and highly suggest no one else either.