Poor communication and unreliable
Sold my car through Motorway, who the subcontracted the collection to Wedelivercars.co.uk WDC sent me a messaged the next day (Wednesday), saying that the collection address is not easily accessible with public transport and that it would take longer than usual to get to me. I sent them an email explaining that I don't believe that the address is hard to reach because it is within Edinburgh (EH17) with good public transport. I phoned them on the same day saying that I need the car gone from my driveway by Friday and in order to help them, I offered that I can pick up their driver from a train station or airport. They promised they'll give me an update the next day, which never happened. I called them again on Friday, when they told me the same excuse with the remote collection address, but when I told them about the email I sent with regards to helping their driver to reach my address, they changed their story saying that they don't have a driver in the area. Now Monday passed and I still got the car on my driveway. Very unprofessional company with zero communication.