Worst airline EVER, broken seats, no food options
Quite possibly the worst experience I’ve had with an airline. Did a round trip from LHR to PVG to MEL and back a month later. The initial flight there had no options for food. Booking or checking in online was impossible as their website is extremely difficult to navigate. No food options for my 4 year old or anything to support an egg allergy. Chicken noodles for breakfast lunch and dinner! Bland and soggy. Return flight to LGW proved to be even worse. First they separate my mum and my daughter from me (we are all sitting alone) when I originally booked a row together. Only to then get on the flight and realise the seats were BROKEN! No options were provided for us. We were told to sit in vacay seats separately or to pay for premium. Absurd! In the end my mum sat separately and my 4 year old and I had to make do and were told to “stuff pillows” into the back of the seat. This was to make sure she didn’t fall through to the ground. NEVER FLY AGAIN WITH THEM And to top it off there was no customer service for me to reach out to about these issues when landing. Also the wifi doesn’t work and simply takes your money.