Refund request not processed despite meeting policy conditions
I purchased the annual Pro subscription with Videoinu on January 5, 2026, and tested the platform shortly afterward. According to my dashboard, I used 815 credits on January 5 and 6. I requested a full refund the same day, within the 14-day window, citing that the service did not meet my project requirements. Videoinu’s publicly stated refund policy indicates a full refund is possible if fewer than 1,200 credits are used, the request is made within 14 days, and there is no evidence of misuse. Despite this, I have not received a refund. Support referred to internal credit calculations that are not visible to users, and multiple follow-ups have not resolved the issue. The subscription has already been canceled. I hope this feedback encourages clearer communication and transparency regarding credit usage and refund policies.