A sudden & drastic downturn in service
I have used Tunecore for years. Everything changed in mid 2025 when I started receiving flags for AI streaming on Spotify which were totally fraudulent claims. Then in January 2026 their customer support all but disappeared. I took a few releases down to make audio changes, but upon reuploading them, had flags against artwork or artist names which were identical to the previous release and were never an issue before. The biggest problem that I am seeing on social media (and for me as well), is that their customer support has totally disappeared. I submitted a new product in January and over a month later, it has yet to progress. They request a change, then never follow up on it to make progress, so I have multiple releases in limbo and my ability to upload new releases is on pause because of too many content issues in cue. This is because of their lack of response! I have also had releases rejected without explanation, even with signed agreements with the artists. Just a heads up to take your business elsewhere, Tunecore is obviously on its way down the drain.