Title: Extremely Disappointing Experience – No Resolution, No Transparency
I am extremely disappointed with my experience. I purchased a brand-new scooter which turned out to be faulty upon arrival. The collection was originally scheduled for 4 February and was delayed to 6 February. I was clearly informed that the replacement process would take 3–5 working days. That timeline has now been significantly exceeded. Since the scooter was collected, I have been left without any confirmed dispatch date, tracking information, or clear resolution. Each response from customer support takes about a full day, and when it arrives, it is only a generic update stating they are “working on it” due to logistics issues. As a customer, I should not be facing extended delays because of internal warehouse or supply chain problems. There has been no transparency about where the scooter is, no clear timeline, and no concrete action. For a brand-new product purchase, this level of after-sales service is unacceptable. What should have been a simple replacement process has turned into a prolonged and frustrating experience. I hope the company improves its quality control and customer service processes so that other customers do not go through the same situation