Honest review after a few trips…
Honest review after a few trips overseas using Jetpac. Giving 1 star each for the following categories: ease of setup, ease of keeping track of data usage via app, quality of phone signal. Where they lose 2 stars is their partnership with Smart Delay. I recently required a domestic and an international flight for both the inbound and the outbound flights. Tried to register both these flights each time on Smart Delay via the Jetpac app and it failed to let me register the flight. Did the right thing and spoke to Jetpac customer service before writing this review. Turns out that there is small print mentioned somewhere in Jetpac's T n C's mentioning that only one flight per journey can be registered for Smart Delay. This is not only deceiving but not practical as most people's long haul journeys include more than 1 flight per journey. Customer service were unable to register more than 1 flight manually for me at their end. Since Jetpac markets Smart Delay as a major feature of their service, the price premium paid is false advertising at best. If they can review their dodgy partnership with Smart Delay, customer satisfaction will be boosted. Until then, I will go for a cheaper competitor.