Cancellation process
Experience with the nursing staff and receptionist I came in contact with had no issues. One thing I would like new clients to know before they decide to get a wellness plan from Banfield. Have them explain the CANCELATION process to you. It was never explained to me and I am finding out I have to pay to cancel my plan. Only reason I am canceling my plan is I found a vet hospital closer to home and better to take my fur baby to. But yes have them explain the Cancellation process in full detail.