Was I almost robbed??
What a frustrating company, seriously.. I purchased the Wano Arc tray over one year ago (Oct 2024). I understand that preorders take time to fulfill, I am patient for things I am passionate about. Anyways, a few months after I purchased passed, so I reached out. Customer service told me it is taking longer due to some issues etc, I understood because I was told I will receive my order. Some time passed so I reached out again, and again, and again. Same thing was told multiple times. I checked their website to see the tray was still up for preorder, so I was hopeful. After reaching out again, today, I am told that I will not receive it and that I can get store credit or a swap…. Like WHAT? What would’ve happened if I hadn’t reached out?? Would you have just stayed with my $89.94 and me with nothing?? Not once did Freeny’s reach out to let me know what was going on with my order. Now the item is sold out AND resellers on eBay are charging $57 for a legit box, just one.. I requested a refund, but after reading some reviews, and not realizing refunds are not available for preorders, I feel like I was robbed. I just want my money back so I can go elsewhere to purchase what I actually wanted.. so frustrating. I will be reaching out to the bbb. I can’t stop thinking about how I would’ve lost that money if I hadn’t reached t reached out. Like what?! (Date of experience does not match, since my purchase was in 2024, my first email was in 2024, so I used the date of the email I sent in March)