[UPDATE: Full Refund] They made it right eventually, but buyer beware.
FOLLOW UP: I managed to get the grinder fixed using a local workshop. They confirmed my suspects. The cause of the fault WAS NOT the one claimed by DF64Coffee. So yeah, they lie and cheat to try not to fix your problems. RESOLVED: To be fair to the merchant, after my initial review got some attention (also thanks to a quite popular Reddit post), DF64coffee's management team reached out to me once again. But this time they apologized for the initial nightmare, completely reversed their decision, and issued a full refund while letting me keep the grinder to fix locally. I’m updating this to give them credit for eventually stepping in and making it right financially (this is also testified by the update review). However, I'm leaving my original experience below. The initial refusal to honor the warranty and my phone number stayed for a good three days for the whole web to see. Potential buyers deserve to know what it took to get a refund, and what are the risks of purchasing from them. Happy with the final outcome, but buyer beware. Original Review: If you are in the UK, avoid this dropshipping storefront at all costs. They actively target UK consumers but operate with illegal "Terms of Service" that completely violate the UK Consumer Rights Act 2015. I purchased a DF54 grinder, and within the first six months (January 2026), it developed a mechanical defect. Under UK law, if a fault occurs within six months, the burden of proof is on the seller, and they are legally required to cover all costs of returning the defective item. Instead, they hid behind their own illegal store policies, demanding I pay international shipping and customs duties both ways just for them to look at it. A website's internal policies cannot legally override statutory consumer rights, but they refuse to acknowledge this. Furthermore, be aware that they falsify international customs documents by drastically under-declaring the value of the grinder to evade taxes, which legally leaves the buyer liable for the outstanding HMRC tax bill. The absolute worst part of dealing with this company is their extortionate intimidation tactics. When I informed them their policies were illegal, initiated a bank chargeback, and stated I would leave an honest review, they responded by explicitly threatening to publish my correspondence and order details online. To scare me into silence, they literally pasted my full home address, my personal mobile number, and my partial Visa card details at the bottom of their email. Threatening to dox customers and weaponize their private data over a broken coffee grinder is a massive breach of GDPR. UPDATE - 24/02/2026 The merchant’s response below is demonstrably false, and their actions speak louder than their words. I am providing a factual, point-by-point correction: 1. The Claim: "At no point have we published or intended to publish any customer’s private information. Protecting customer data is taken seriously." The Reality: In their original reply to this very review, the merchant publicly posted my personal phone number for the internet to see. This review has been flagged to Trustpilot for a privacy violation. Furthermore, I have timestamped emails where they appended my full home address and partial Visa card details to a threat stating they would publish my data if I left a review. 2. The Claim: "The customer declined to follow recommended diagnostic steps and demanded an immediate replacement without inspection." The Reality: I fully engaged with their support team. I provided photos and details of the internal mechanical failure. The merchant admitted in writing they "cannot determine" the cause. I did not refuse an inspection; I refused their illegal demand that I pay international shipping and customs duties to return a defective item. 3. The Claim: "We do not override statutory rights... international warranty assessments may require the product to be returned for inspection... at the buyer's expense." The Reality: Under the UK Consumer Rights Act 2015, if a fault develops within the first six months, the legal burden of proof is on the seller, and the seller must bear all costs of returning the defective item. A merchant’s internal "cross-border policies" do not supersede UK consumer law. 4. The Claim: "We categorically deny any falsification of customs documentation." The Reality: I possess an email where the merchant explicitly admits to drastically under-declaring the value of the grinder to evade UK import VAT. I stand by my original review. Do not trust this merchant with your money or your personal data.