Extremely disappointed!
Cannot believe that Rangemaster sent out a brand new cooker the Estel Deluxe 90cm dual fuel with a faulty seal on the smaller oven, so bad that the gas fitter advised me not to use it! They did not include a user guide either-only an installation guide for the gas engineer and a" get started" booklet to set the clock so it could be swithched on! Awful customer service too as an appointment made for a engineer to visit 2 days later was cancelled.Rangemaster out source their repairs and the company in the Southwest A C L Domestic Appliance Repairs, who they use were extrememly difficult to deal with.They could order parts and I would have to wait 2-5 days and then they would make an appointment to come out.I'd sent them a video clip of what was wrong but they would not send it to the engineer. In the end and after repeatedly phoning they agreed to send an engineer out a week and a day after I received the cooker without parts! The company Homemaker Shaftsbury who I had purchased the cooker from was my first call.They promised to try and sort both things out!However they were unsuccessful on both counts! They did manage to email me a copy of the user guide but the print was so small it was extremely difficult to read. I definitely will not use them again.They totally misled me on purchasing by telling me that if I bought from them that their customer service in sorting out any problems that may arise in the future would be excellent. This has turned out to be untrue. Somehow I was called by Connect who manage warranty repairs for Rangemaster.Eileen was extremely helpful. On sending her the video clip, she got advice from one of their technicians,who said the fault was known to Rangemaster and they had a hinge kit fix.She has ordered this kit to my job number to A C L Appliances, so hopefully when the engineer arrives he will have the correct parts. In regards to the user guide when I telephoned Rangemaster direct they said they would print one for me and send it by post next week. The whole experience has been very disappointing and stressful.I have to say I thought Rangemaster would be a much better company to deal with and I now find on registering my warranty that it is only for 2 years not 5 without having to pay for yet another 3rd party company.