Poor customer service
I ordered a pendant initial necklace with an additional initial pendant from Pascal Design. I was updated about its production and shipping with no issue and the products arrived in a timely manner. After opening the products I realized I did not like the quality of the gold color, it did not look like the color advertised in the pictures on the website. It was too orange for my taste and would not go with any of my other jewelry I planned to wear it with. This was not the issue, this was a matter of taste opinion. My one star comes solely from their lack of customer service and communication from the company when I initiated a return/refund. It’s been a month since I submitted it and it was accepted. I’ve now sent three follow up emails inquiring about the shipping label/return and I’ve heard nothing back from the company to be able to ship it back and receive my refund. I’m out about $400.00 for jewelry that I will not use or wear. I do not recommend purchasing from this company if you want reliable customer service. I just want to return the items and get my money back as soon as possible.