Customer Svc so Good You'll Think It's the 1990s
You can get anything you need for dogs and cats and many things for other types of pets. The food/snacks are always fresh and non-food items are always brand new and in excellent condition. Free delivery at $35 is great, too. But what finally made me write a review--after many years as a frequent customer--is the absolutely amazing customer service. I just called and someone (Daniel) picked up the phone on the 3rd ring! I assumed that it was a recording, but when there was no beep and he asked how he could help me, I was shocked! It turns out the mistake I had called about was my doing, but Daniel was as helpful and kind as if Chewy messed up. He patiently resolved my issue. And this not the first time I experienced Chewy's excellent customer service. They help w everything from start to finish. It is w/o a doubt the best customer service around today. Call them! You'll think it's 1990s, when companies actually answered the phone and helped you.