REI service/repairs are poor and unreliable. Part of the REI big box business model
Returned my Salsa Cutthroat for service for the second time since I purchased it in REI store in Maryland. tHIS IS ABOUT A $ 3,600.OO bicycle. It only has about 25 miles on it total, and the rear deraileur which is electronic SRAM AXS has given me nothing but trouble. REI employees have been polite, but there are no stakeholders, so no one is in charge, and everyone's goal is to push me and the bicycle out the door without correcting the problem. They offer to have me bring it back in, but they don't seem to know how to fix anything to take the time to try. I will never purchase anything from REI again -well, maybe clothes, but not anything that needs to be serviced. The REI "mechanic" will probably work at another big box store within two weeks. I took the bicycle to a real repair shop who now has it and confirmed it doesn't work properly and are searching for a fix rather than simply resetting the derailuer. Take away is go to a real bicycle shop. Full stop.