I purchased a 1-week paid trial from…
I purchased a 1-week paid trial from Proxyrack to test their residential proxy service. After activating my IP address from the dashboard, the proxy did not work at all. I spent more than 3 hours trying to configure it correctly. I followed their exact instructions: Used the correct host and port Entered the correct username and password Tested using browser proxy settings Received the error: ERR_UNEXPECTED_PROXY_AUTH I provided screenshots showing: My IP activation status My proxy configuration The exact error message Despite this, support kept asking for the same information and said they could not proceed without “full information,” even though I had already sent everything required. After my last message explaining the issue clearly, they viewed the message but stopped responding. As a paying customer, I expected proper technical assistance or at least verification from their side. Unfortunately, I did not receive a working service nor an effective solution. Very disappointing experience.