JOVS have the worst customer service
JOVS have the worst customer service! I bought two products for my daughter the lead face mask and the IPL hair remover. She no longer wanted or needed them and had bought her own. I only just received a delivery of them today so I requested a return. The flat out refused to issue the returns label and told me I would have to pay a fee to return the items, not a postage fee but a 20% penalty for not wanting the items. The items are still in the packaging and have not been opened which I explained to them. I just kept getting a generic message saying do you want a $20-$30 discount to keep the items? I explained? I don’t want them and I would like to return them multiple times now I am being ignored. Do not buy from these people. They’re practices are unethical and goes against an Australia’s consumer laws.