The absolute worst.
I rarely leave reviews, but my experience with this fireplace company was so unbelievably disappointing that I feel obligated to warn others. I purchased a fireplace for my clients that arrived completely damaged—not a minor flaw, unusable. Despite providing photos, documentation, and multiple attempts to resolve the situation, the company has refused to issue a refund. Their customer service was shockingly unhelpful. Every conversation felt like being passed around in circles, with no accountability and zero urgency. Instead of standing behind their product, they hid behind policies and excuses. I was left with a broken fireplace and a massive bill, which I have to eat because of course I’m not going to put that on my clients. A company that won’t take responsibility for a completely damaged product, which I notified them of right away is not a company you can trust. Save yourself the headache and look elsewhere. This was hands-down the worst customer service experience I’ve ever had. At this point, I am going to take another customer’s advice and get my lawyers involved.