'In Stock' item not dispatched 5 weeks later
Ordered a Mod Kit on 20th January that was listed as 'In Stock'. 4 days later there had been no update so I contacted them to see what the issue was. Received a rudely short email stating that some product I'd never heard of was out of stock (I'd provided the order number so no idea how this happened). I sent another email stating what I'd actually ordered and received another rudely short email saying that my Mod Kit was out of stock. After much back and forth, I eventually agreed to taking a different colour of the Mod Kit (which they said was in stock) if they could dispatch it within 48hrs, otherwise I wanted a refund. After 96hrs I contacted them asking for a refund. This prompted them to create tracking info. Since then the tracking info. shows nothing has been dispatched. After many emails to and from their support, it was clear they weren't doing anything.So a week ago I started a refund dispute through my bank and received a provisional refund while they deal with the headache of dealing with these awful people. It is now over 5 weeks since placing my order and nothing has been dispatched despite them claiming the item is in stock. AVOID LIKE THE PLAGUE.