DJI refuses warranty support based on region despite selling internationally
I am extremely disappointed with the post-purchase support for the DJI Osmo 360. This device was purchased brand new through Amazon, and after only a short period of normal use, it stopped functioning entirely. Unfortunately, the Amazon return window had already closed, so we contacted DJI directly for warranty support. To our surprise, DJI informed us that they cannot support the device in the United States because the serial number is tied to the South Korean region. We were told that the only way to receive service would be to ship the device from South Korea or have someone physically located there submit the repair request. This makes absolutely no sense from a customer standpoint. The product was sold through Amazon, marketed to international buyers, and there was no clear disclosure at the time of purchase that warranty support would be restricted by region. Customers should not be expected to maintain family members in specific countries just to access basic warranty support on a premium device. DJI is a global company with global distribution, and their warranty support should reflect that reality. Refusing to service a legitimate device solely due to regional serial number restrictions creates unnecessary barriers and leaves customers with expensive, unusable equipment. I hope DJI reviews this policy and provides a reasonable solution, as this experience has significantly impacted my confidence in the brand.