Liars, breaches of service, privacy issues, and being lied to + ghosted by Server Admin
edit: REPLY TO THEIR REPLY- Their reply isn’t even about what I reviewed on at the start, looks like they mixed up when I contacted them about someone with the same username as me, which is NOT a complaint in my review. They told me if I contact them they’ll be willing to talk but I have and guess what? I’m ghosted, again lol.. Anyway- They NEVER discounted me ever, if I got the discount I was told I’d get, this review wouldn’t be here. I “exploited”? To get a lower price? No, I bought their OAA boost, they took payment, even had a booster on my account. Then told me it was a “glitch” (far from accusing me of an exploit like they are now lol) and to pay hundreds more for OAA. When I complained it wasn’t fair, the server admin said they’d discount me and get back to me shortly. Ever since then, I’ve NEVER had a reply back from the server admin. I have screenshots of this. I kept asking for months when I’ll get a reply. This is why this review is even up! A booster contacted me after an order and I got ghosted when I reported it, they NEVER told me any details only that they’re still investigating. I have every screenshot I will be posting soon in a google doc. They say “ We explained this multiple times in detail, but unfortunately, our explanations were dismissed.” HA! I was never told anything! The only thing I’ve been told every time I ask is “still no reply”. Now let’s add they’re LIARS to the list. Also all those good 5 star reviews? They ask people and try get them to delete reviews under 5stars, they did it for my 3 star when a booster closed a OAA order before season end) They give you $5 to 5 star review too. Take this as a REAL review from a long term customer who’s fed up with being ghosted and lied to. They could’ve just honoured their word and this review wouldn’t have been written. Another lie is they “investigated” when I got a warning in game bc of a booster trash talking on my acc, yet I NEVER MENTIONED IT TO THEM LMAO. They didn’t investigate anything how could they? They didn’t know that ever happened up until this review 😭) 🗂️ REVIEW: Customer support, service is impossible. When they owe you money, they GHOST YOU. I have written evidence of “Sophia” the server admin, saying they will discount me for selling me a product at a price, confirming, working on that order, only to charge me more than what was agreed. Another instance, all over their website it states you get compensation if a booster contacts you. Well, that happened, and guess what? I got ghosted again. No money for a booster WITHOUT my consent adding his alt account to my profile. Not to mention I had some girl messaging me to get the booster to go on her account now. Privacy means nothing, and this was a top rated booster btw. The lack of professionalism I’ve received from several boosters and the support is atrocious. If you aren’t going to compensate me, don’t say you will then ghost me. Then, don't say you compensate for boosters contacting you and also ghost me when given proof. Also, one time I got for the first time ever a warning for inappropriate speech on my account when a booster was on it, I replayed the VoD and saw at the exact time the game issued the account a warning, he was afk probably typing to someone else. The booster then blamed me saying it’s because my account had game chat on. Also, you can select “appear offline” on your order, and even tell them to do so, but 9 times out of 10 they never do. The lack of professionalism is outstanding and for a site like this, I like how easy it is to use the services- however just know your account could be at risk for bans, people messaging and inviting you (aka no respect for your privacy… Had several cases of my boosters friends contacting me via invites or msgs, and even one booster without consent adding his alt account on MY OWN ACCOUNT). support is impossible when they actually need to fix something. I’ve had a few good and professional experiences with 2 people via support, the rest including “Sophia” has been horrible. “Nicolle” is pretty unprofessional too, I had asked them how long it usually takes for a reply and no joke they went “it depends a lot on” and then cut their sentence off right there. Thats only one instance with them, I have other instances with them- All screenshotted of course. I want answers. I’m tired of my privacy being invaded with no resolution when I pay a lot of money for a service that promises to protect my privacy. I didn’t want to make this review, but after months of no contact with server admin after being told I would receive a reply multiple times by support, enough is enough. Buyers, beware..