Replacement buckle never arrived
I've ordered a replacement buckle on January 21st. The predicted delivery time was 5 days. After 11 days, I've checked in with support (tracking never worked), and apparently there was an issue with the order. The support agent asked me to confirm my address and sent another buckle. After I received the confirmation email, I noticed the address was wrong (immediately after I provided my address to the agent)! I informed the agent that the address was wrong, and they gave a coupon so I could order another buckle for free. I did that (February 9th). On February 24th, I still haven't received the buckle. I've reached out to support again, and they gave me another coupon and asked me to order another buckle (again!!!). I haven't been able to use my Ergobaby for almost 2 months now, which is unacceptable.