Be careful with their online checkout out
I bought a product from them once, and the next thing I knew, I was charged $79 for an annual membership a month later. I contacted customer service and asked for a refund, and they told me I had missed the fine print during online checkout & they refund it. To me, that feels deceptive. What happened here is that I completely lost my trust in Chewy, and I won’t use them again. I would rather pay more to a company I can trust than feel tricked into charges and continue shopping with them.