We had to move under extremely short notice
We had to move under extremely short notice due to an emergency, and Bellhop was able to meet our needs under these major time constraints. However, our experience with this company’s customer service ever since the move, has been extremely poor. Firstly, their team, although very kind and helpful, ended up being negligent while moving our new furniture and leaving major, deep scratches in it. After going through their claims process, they were not able to provide an adequate refund to cover the cost of repair. They stated this was due to the choice of insurance coverage, but the problem is, I booked over the phone and never received an option for insurance coverage. It was never even mentioned during the scheduling calls. So please keep that in mind during the booking process. Secondly, after accepting their offered settlement for the damages, they over-refunded us $19 and are now repetitively asking us to make a payment for our “outstanding balance”. We already paid in full, agreed to a settlement, and they sent us $19 over what was agreed upon and now have the audacity to request us to make this payment and then threaten to send us to “collections” if we don’t. Unfortunately, we feel very taken advantage of. We were desperate for help in a time of need and they were able to help us, but are now deeply regretful of choosing to work with this company as they continue to show us their incompetence, particularly in customer service. Bottom line: DONT USE THIS COMPANY. It’s not worth it.