Deceptive “Unlimited” Marketing…
Deceptive “Unlimited” Marketing Undermined the Main Reason I Signed Up I subscribed to Pollo AI Ultra mainly because I wanted what was essentially a sandbox where I could freely learn and experiment with the different AI video tools without worrying about burning through credits while figuring out how everything worked. The offer appeared to advertise Kling V3 Omni as unlimited for 365 days. Restrictions on the other unlimited models were clearly listed, but I did not see a clear disclosure that the 365-day Omni unlimited access applied only to image generation and that Omni video would still consume credits. After subscribing, I discovered that even very short Kling V3 Omni video generations required credits. Support later confirmed that Omni video is not unlimited and that some of the character/voice consistency functionality I was trying to use was not available as I expected. That defeats a large part of the reason I signed up. I specifically wanted enough unlimited access to learn the tools properly, experiment, make mistakes, and understand which models worked best before spending credits on final generations. I requested a refund within their three-day refund period. I have also stopped using the account while waiting for a decision so I do not consume additional credits or resources, which means I am also losing time from the separate 10-day unlimited video period included with the plan. The platform itself has some impressive tools, but I found the way this offer was presented misleading and, in my view, deceptive. I will update this review if customer service resolves the issue fairly.