I thought I was purchasing from a…
I thought I was purchasing from a reputable company. I went on their website with the intent to purchase the 100 piece kit. Their website defaults to the 500 piece kit and the heat gun. I selected the 100 piece kit and deselected the heat gun. My purchase should have been $39.99. I completed the checkout process and a few minutes later was notified by my credit card company that I was being charged $129. I then received an email from Solderstick with my invoice showing the 500 piece kit and heat gun. I did not order the 500 piece kit or heat gun. When I emailed Solderstick customer service, actually 4 times, I was advised that they could not change the order and that when it arrived I could just return it for a refund. It arrived on Monday, I've sent Solderstick customer service 3 more emails trying to return the order that I did not place and they have failed to respond. DO NOT BUY FROM THIS COMPANY - once they have your money they don't want to know you.