Review for LaceMade
Review for LaceMade – Order #178500 I am writing this review due to an unresolved refund and extremely poor customer service. My order was not handled according to the company’s stated policy that items in the same order are shipped together. Instead, my order was split, with only a cardigan shipped while the dresses were placed on pre-order. Because of this, I did not receive the full outfit/order in time to evaluate it within the very short 7-day return window. I contacted customer service multiple times and repeatedly asked if I would receive a full refund of $189.80. They would reply they would be forwarding my “concern to the relevant department” and never replied or verified. After more than a month of waiting since April 17, I have only received a partial refund of $30.92 on May 25,2026 with no explanation for the missing $158.88. Communication has been extremely slow, inconsistent, and unhelpful. I have had to contact the company across multiple platforms just to get minimal responses, with no resolution or accountability. At this point, I am extremely dissatisfied with the lack of transparency and failure to process a full refund for a mistake they made for not shipping all items in an order in one parcel. I initiated a chargeback with my credit card provider due to the lack of resolution and continued failure to communicate. Order #178500