Frustrating Transition to the New Dashboard, but Support Helped
After the rollout of their new dashboard, I experienced several issues with my account and had to contact support multiple times each week. I passed an evaluation during the transition, but it took about a week for my account to be moved to the buffer phase due to slower than usual response times from support. After completing the buffer phase, it then took about two days for my account to be moved to a funded simulation and I had to reach out to support again even though I had completed verification the day of passing. The process has improved compared to the first few times I contacted them and more recently support has responded faster. When I needed help figuring out why I couldn’t request a payout, they replied quickly and helped resolve the issue. Overall, the support team has been helpful, but the delays during the dashboard transition made the experience a nightmare.