This company is an empty shell.
Their names sound familiar (Kate, Mike, and Mark) but they are nowhere to be found when you actually need them. It feels like only one human being works there. Emails are answered only after several days, and technical issues can take up to a week to be resolved. Their support is so non-existent that it makes you think twice before making even a few edits or publishing changes to your site. Most of the time, you are left on your own. The only emails they reply to quickly are the ones reminding you to renew your subscription. Their prices are cheap compared to competitors, and the customer service clearly matches this level of shoddiness. They used to do better. This company has become an empty shell.