Popsewing is not transparent about their policies.
This company advertises as if it is an American company. Their policy has a 30 day return policy. Great, right? Well guess what? When you let them no that you are not happy with the purchase (front straps are not long enough and it bunches up the front of the purse). In addition, when you attempt to add the body cross strap to the purse, you spend five minutes trying to fight with the purse and straps to get the straps to attach!! Furthermore, they gaslight you and tell you that the purse is just”made that way”. Emails back and forth for 1.5 weeks trying to convince you why you should like the purse. Anyway, and this is the big part. This company is located in China!!! They WILL NOT pay the return shipping for the purse (around $70!!) and will only send a partial return (I had to pay $35 for the company to SEW the purse together.) They will not return the Sewing fee! I just was not happy with the purse and I spent $188 for the purse and to have them sew the purse together (they do offer an option for YOU to sew it together and you will not be charged the $35) I feel This company misrepresents themselves. They say “ Thirty (30) return policy but neglect to tell you that you will have to pay $60-$70 to RETURN the purse to them!!! So, YOU DECIDE. Would you want to go through all of this.