This company is a horse manure!
This company is a horse manure!! Do not under any circumstances buy from these people. I made an order in early Jan 2026 as a gift to my 10yr old Granddaughter. You would think 3 weeks would be sufficient for the order to be filled. As of the March 2026 they have not filled the order. First, the tracking number provided never worked. When I asked for first status, someone with the email name of Emily which I now believe is not a real person said they had to track the package. They did what ever they needed to do and said since USPS could not confirm delivery, they would send a new shipment and gave me another tracking number. About 7 days later a package arrives from these people and it is totally the wrong #@$% bag and wrong size. I reached out again, provided them with pictures of what was sent and resent my original confirmation information and asked that they send the correct bag. Then the BS started again..."we are sorry" etc..etc...but "before we can send your order we need you to send us a shipping information on the contained on the shipping material the bad was in". I did that and it was clear the bag was being shipped from overseas. Once that was done, the again sent the "we are sorry"..."our warehouse staff made a mistake"...we will offer you a 20% discount and I don't have to send the bag back"...I declined...asked for what I ordered. Got another email...we will give you a 25% discount and I don't have to send bag back" again I declined because what they sent was wrong bag, wrong size and useless to a 10yr old. Then I was told "what I ordered was not in stock and it would take 10 days to send because they are custom made"...that was BS. I still went along with it because my Grandkid had seen the picture and wanted it. I wrote another email voicing my extreme frustration and that I though this the transaction was a sham and fraud. I got a response that said "they were sorry and due the senior age of their warehouse staff, they make mistakes" Really!!! now that's low if you ask me pushing the shame off on old folks. As of this review, which is over 10 days...they have not given me a status on my correct shipment. I guess they are still making the custom bag and they have not given me a status on the shipment that was to be a replacement before the wrong bag got to me. and the tracking number still does not work. DO NOT ORDER ANYTHING FROM THESE PEOPLE...YOU WILL NOT GET YOUR ORDER AND OR WHAT YOU THINK YOU ARE ORDERING PER THE WEBSITE IS NOT WHAT YOU WILL GET. THIS IS FRAUD.