People that work there are great, the company not so much
They built and supplied a quote containing the wrong flue for my fireplace. I get it mistakes get made but the thing that was so frustrating was I had to argue with them over weeks on not paying shipping and restocking fees for their mistake. They were fine to work with until there is any issue with the order then it is terrible to work with them. I tried to make a change to the order after the fact and once again it was a terrible experience. The people that work there are great. Their process and procedures from a customer standpoint is painful.