Keep charging for subscriptions in Error
I signed up for a trial. They never sent me plays. I kept trying to get access but it never worked. Had to email them off the app just to get them to confirm how to cancel. Did what they said, cancelled my subscription. Then they charged my card anyway the next month to renew. The very next day after I was charged I went back into the app to try and figure out why I was being charged. That was the first time I had been on the app in over a month. Could not figure it out so sent them an email explaining that I was charged for a subscription in error. They never did clarify anything, they just said they could see that I logged in once after the subscription was renewed so it must have been to use the service and look at the picks so they denied my refund request. I tried explaining that I went into the app to try and figure out why I was charged and if they looked they would see that was the only time I accessed the App in over a month...but they simply didn't care. Still no idea if they will try and charge me next month again. THIS APP is a scam and the customer service people are complete incompetent jerks. BEWARE...they will scam you!!!