I am extremely disappointed with my…
I am extremely disappointed with my experience with Alert 360. I submitted a formal cancellation request and received no acknowledgment or confirmation for over two weeks. For a company that deals with security and monitoring services, this level of delay and lack of communication is unacceptable. After following up multiple times, I finally received a response stating that my cancellation was “being processed,” with my final billing set for March 2026. The process has been unnecessarily slow and frustrating. A cancellation request should not require repeated follow-ups just to receive basic confirmation. Additionally, I was previously informed that my existing panel would require a paid upgrade to continue service, which added to my dissatisfaction. Instead of offering reasonable solutions or smooth offboarding, the experience felt transactional and poorly managed. Customer service responsiveness and transparency are critical in the security industry. Unfortunately, this experience did not reflect those standards. I hope the company improves its communication and cancellation handling process for future customers.