On the 6th
On the 6th, I requested a 3-line port-out from DG to Brand M. By the 8th, two of the lines received SMS requests and I replied to them. However, one line (under my father’s number) did not receive any SMS to reply. - 1st call to DG helpline: They told me to wait 2 hours. - 2nd call to DG helpline: They told me to wait 6 hours. When I asked why, they said the system showed “pending” but couldn’t give me a clear answer. Instead, they asked me to go to Brand M’s counter. Of course, my main problem is that no one is helping my father with the DG SMS reply system.(The system like my father age) The issue is that my father(Old GEN) uses an old 3310 and doesn’t know how to reply to SMS. DG claims to be a 5G provider, but their system still runs on LTE, which causes problems. Honestly, it feels like they’re just treating customers like a ball, passing us around without solving the issue. Meanwhile, DG kept calling me with cheaper offers—like RM35 per line for unlimited data and calls. (Tip: if you try to port out, they’ll suddenly offer you special deals "i cant promise but your guys can try" haha) On the 13th, I went back to my hometown to help my father reply to the port-out SMS. On the 14th, I received a message saying I needed to make a HOTbill payment within 2 hours, which I completed on time. Then came the next problem: I received another message saying the port-out was rejected due to contract issues (my contract still has 1–2 years left). When I called DG helpline, they said it would take 72 hours to investigate. According to SOP, I now need to reply to the SMS system again. In reality, DG is just holding me back and wasting my time. That’s why—even with cheaper plans—I still want to quit. Above is my story. Until now, no one has helped me solve it, and I don’t understand why it takes so long to handle such a simple matter. If anyone has faced the same case, please teach me how to settle it and advise me on who I can report to