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JY

Singapore

1 Reviews
4 Reads
0 Useful

1 review

Love, Bonito

Customer treated differently

Today I was trying on a regular pair of pants at the LB ION outlet earlier and realized they were too long for me. The assistant who was serving me suggested that I try the petite size, so I went out to get the petite piece. I took a queue number and returned to the fitting room very soon. There was not queue and I was served to go into the fitting. I wanted to compare both sizes, so I asked an assistant for help. One assistant was already serving another customer who had requested a different size. At the same time, another assistant came to assist with my request, but I was told that there was a queue outside and that I needed to take another queue number to try the item. I went back to the fitting room to change. While returning the pants, I asked the assistant why the other customer was allowed to try a second piece while I was not. She could not explain it to me. It felt like customers were being treated differently. Sigh!

2026-03-14