"Gesture of good will"
Ive ordered plenty from Elegoo. 3 printers and a ton of filament. This last time, I received what can only be described, as an absolute joke. This isn't Elegoos fault, but the shipping company... Fed Ex. Went through insurance for 6 spools that were damaged. To say Elegoo support was helpful, would be hilarious. You have to buy the shipping insurance, but when you have to actually use it, they nickel and dime you. Even told me to print replacement spools. Excuse me? I didn't order broken spools. Then they tell me that their 5$ per spool refund is a "gesture of good will". Your product showed up looking like Ace Ventura delivered it and somehow you're doing me a favor? Thanks, but what an awful experience. Turned away this customer.