DJI - diabolical customer service
Where to start… I placed an order for a drone for my husband. He decided he wanted to change the order to include an add on so contacted DJI to amend the order. As the order had been processed they could not do this so they advised us to reject the initial order at our door and place a new order for what he wanted. They sent an email to confirm we should reject at the door when the courier tried to deliver. We did as they advised and obtained the proof of delivery which clearly stated “refused”. Time passed and I contacted DJI for my refund as per their email. They claimed to have never received the drone back from the courier and refused to refund me claiming they were investigating, even after I sent them the proof of delivery. This went on for weeks and a ridiculous number of emails and calls. The customer service was diabolical. In the end I opened a dispute with my credit card and was refunded that way. Interesting DJI promised me a refund once they received information on my dispute wanting me to cancel it (clearly trying to de fraud me in a different way). At this point the credit card company advised me to have no more contact with DJI and to let them deal with it. The whole process took months and was honestly the worst customer service I’ve experienced in a long time. Avoid at all costs