The items ordered do not look anything like their online advertisment
The items ordered do not look anything like the items advertised on their website. I started an email to their customer service, providing pictures of the articles bought in comparison with their website items. They keep responding to my emails by stating that they have submitted my inquiry, but that they are not responsible for refunds. Apparently, another department is responsible for this. This is the kinds of responses i am receiving from them: "Thank you for your picture and specific return reason. We have submitted your return application to relevant departments for further review and inspection. Since the application review process is relatively long and cumbersome, please be patient. In order to save your time, please contact with us after 5-7 days. Wish you have a nice day." "Dear, still no update from the financial manager. I will keep eyes on your refund and inform you once it finished." "Dear customer,Sorry to here that.I have tried my best to help you. but you have to know that I am not responsible for the refund process. What I could do is just apply refund for you and wait for the confirmation from relevant departments."