Distressing experience and disappointing response from Singapore Airlines
I am writing this review after a very upsetting experience on flight SQ421 from Mumbai to Singapore on 16 March 2026. The passenger seated next to me in seat 48J became heavily intoxicated during the flight and started behaving inappropriately towards me. He repeatedly leaned very close to my face, tapped my shoulder several times, stared at me for long periods, and even tried to look into my iPad while I was having a private conversation. As a woman travelling alone, I felt extremely trapped and uncomfortable sitting there while this continued for hours. Even when I tried to avoid interaction, he kept leaning into my space or watching me. Eventually, I had to raise my voice and tell him to stay in his own space. I reported the situation, but what has been even more disappointing is the response I received afterward. I was told that the crew only served him three glasses of wine and did not observe signs of intoxication. However, from my seat right next to him, I personally saw him being served drinks even before lunch and frequently standing near the galley area drinking more. By the second half of the flight he was clearly slurring and behaving intrusively. I reported this to the Customer Service Manager as the flight was landing, but by then there was no real opportunity to resolve the situation or move seats. What frustrates me most is that the response I received feels like the situation is being downplayed rather than properly acknowledged. No passenger should have to feel unsafe, trapped, or stressed like this during a flight. I expected much better handling of both the situation and the complaint afterward.